ELECTRONIC FUND TRANSFERS
YOUR RIGHTS AND RESPONSIBILITIES

Indicated below are types of Electronic Fund Transfers we are capable of handling, some of which may not apply to your account. Please read this disclosure carefully because it tells you your rights and obligations for the transactions listed.

STREAM LINE ACCESS COMPUTER TRANSFERS

If we approve your use of Stream Line Access to access your accounts, a separate PIN (personal identification number) will be assigned to you. You must use your PIN along with your account number to access your accounts. At the present time, you may use Stream Line Access to:

• Transfer funds from your share, share draft, money market and club (except Christmas Club II) accounts.
• Obtain balance information for your share, share draft, money market, club, certificate, and loan accounts.
• Make loan payments from your share, share draft, money market, and club (except Christmas Club II) accounts.
• Access your line of credit loan.
• Determine if a particular item has cleared.
• Verify the last date and amount of your payroll deposit.

You may also

• View and print copies of cleared share drafts
• Download transaction information to financial management software

Your accounts can be accessed using Stream Line Access via a personal computer that has Internet access. Stream Line Access will be available for your convenience 24 hours a day. This service may be interrupted for a short time each day for data processing.

We reserve the right to refuse any transaction that would draw upon insufficient funds, exceed a credit limit, lower an account below a required balance, or otherwise require us to increase our required reserve on the account. We may set other limits on the amount of any transaction, and you will be notified of those limits. We may also refuse to honor any transaction for which you do not have sufficient available verified funds. The service will discontinue if no transaction is entered after numerous unsuccessful attempts to enter a transaction, and there may be limits on the duration of each access.

TRANSFER LIMITATIONS
For all share and savings accounts, no more than six (6) preauthorized, automatic, telephone, or Internet transfers and withdrawals may be made from each account to another account of yours or to a third party in any month, and no more than three (3) of these six (6) may be made by check, draft, or access card to a third party. If you exceed these limitations, your account may be subject to a fee or be closed.

FEES
We charge a $5.00 fee for password resets exceeding three (3).

DOCUMENTATION
You will receive a statement monthly unless there is no transaction in a particular month. In any case, you will receive a statement at least quarterly.

FINANCIAL INSTITUTION’S LIABILITY
If we do not complete a transfer to or from your account on time or in the correct amount according to our agreement with you, we may be liable for your losses or damage. However, we will not be liable for direct or consequential damages in the following events:

•  If, through no fault of ours, there is not enough money in your accounts to complete the transaction. If any funds in your accounts necessary to complete the transaction are held as uncollected funds pursuant to our Funds Availability Policy, or if the transaction involves a loan request exceeding your credit limit.
•  If circumstances beyond our control (such as fire, flood, or power failure) prevent the transaction.
• If the money is your account is subject to legal process or other claim.
• If funds in your account are pledged as collateral or frozen because of a delinquent loan.
• If the computer equipment you use to conduct the PC transaction is not working properly and you know or should have known about the breakdown when you started the transaction.
•  Any other exceptions as established by the Credit Union.

CONFIDENTIALITY
We will not disclose information to third parties about your account or the transfers you make except: 

• As necessary to complete transfers.
• To verify the existence of sufficient funds to cover specific transactions upon the request of a third party, such as credit bureau or merchant.
•  To comply with government agency or court orders.
•  If you give your written permission; or
•  As explained in the separate Privacy Disclosure.

UNAUTHORIZED TRANSFERS
Tell us AT ONCE if you believe your PIN has been lost or stolen or if you believe someone has used your PIN or otherwise accessed your accounts without your authority. Telephoning is the best way of keeping your possible losses down. You could lose all the money in your account (plus your maximum overdraft line of credit). If you tell us within two (2) business days you can lose no more than $50. If you do NOT tell us within two (2) business days after you learn of the loss or theft of your PIN and we can prove we could have stopped someone from accessing your account without your permission if you had told us, you could lose as much as $500.00.

Also, if your statement shows transfers that you did not make, tell us at once. If you do not tell us within sixty (60) days after the statement was mailed to you, you may not get back any money lost after the sixty (60) days if we can prove we could have stopped someone from making the transfer if you had told us in time. If a good reason (such as a hospital stay) kept you from telling us, we will extend the time periods.

If you believe that your PIN has been lost or stolen, or that someone has transferred or may transfer money from your account without your permission call or e-mail us immediately:

(479) 784-5600
(866) 902-5600
Fax: (479) 784-5606
E-mail: memberserviceinfo@rivertownfcu.org

ERROR RESOLUTION NOTICE

In case of errors or questions about electronic funds transfers from your share and share draft accounts, telephone us at one of phone numbers below, or e-mail us, or send us a written notice as soon as you can. We must hear from you no later than sixty (60) days after we send the FIRST statement on which that problem appears.

•  Tell us your name and account number.
• Describe the electronic transfer you are unsure about, and explain as clearly as you can why you believe the Credit Union has made an error or why you need more information.
• Tell us the dollar amount of the suspected error.

If you tell us orally, we may require that you send your complaint or question in writing within ten (10) business days.

We will tell you the results of our investigation within ten (10) business days after we hear from you and will correct any error promptly.  If we need more time, however, we may take up to forty-five (45) business days to investigate your complaint or question. If we decide to do this, we will credit your account within ten (10) business days for the amount you think is in error so that you will have use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within ten (10) business days, we may not credit your account.

We will tell you the result within three (3) business days of completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.

River Town Federal Credit Union
Member Services
PO Box 305
Fort Smith, AR 72905-0305
Business Days: Monday – Friday – excluding Holidays
Phone: (479) 784-5600 or (866) 902-5600
Email: memberserviceinfo@rivertownfcu.org
More Detailed Information is Available on Request